Sterling and Law Group plc is committed to protecting your personal information and we ask that you read this Privacy Statement carefully as it contains important information on:
In this policy ‘we’, ‘us’ and ‘our’ refer to Sterling and Law Group plc.
We may collect your personal information directly from you and/or from a variety of sources including:
If you have a financial adviser and/or are/ have been a member of an employer’s or pervious pension scheme, we may collect information from them about you.
We may also collect personal information on you from places such as business directories and other commercially or publicly available sources e.g. to check or improve the information we hold (such as your address) or to give better contact information if we are unable to contact you directly.
Information that we hold on you includes:
To provide financial advice, products and services under the terms and conditions we agree between us, we may need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our financial advice, products and services.
We analyse the information that we collect on you. This helps us understand your financial behaviour, how we interact with you and our position in a market place. Examples of how we use this information includes helping protect you and others from financial crime, offering you financial advice, products and services and personalising your experience.
We sometimes use technology to help our third-party product providers make decisions automatically. For example, when we help you apply for a mortgage or credit agreement online. Before our third-party product providers make a decision, they may automatically score the information provided, any information we already hold about you, and any information we may get from other sources.
This may include the following in order to:
In order to provide mortgage services to you we may supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your credit history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, and prevent criminal activity.
The personal information we have collected from you may be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services.
We expect these third parties to have the same levels of information protection that we have.
We also have to share information with third parties to meet any applicable law, regulation or lawful request. When we believe we have been given false or misleading information, or we suspect criminal activity we must record this and tell law enforcement agencies, which may be either in or outside the UK.
If we need to transfer your personal information outside of the European Economic Area (EEA) to help us provide you with financial advice, products and services, we would endeavour to ensure that the same standards of data protection are applied to these transfers and the use of the information, and to ensure that your rights are protected.
We maintain an online presence on popular social media websites including (but not limited to) Twitter, LinkedIn, Facebook and Google plus. We use these websites to share our news, upcoming events and to celebrate our culture. By engaging with us on these sites, you are accepting that the webpages are available to the general public and agree to the following:
We protect your information with security measures under the laws that apply and strive to comply with our obligations at all time.
We keep your information, our computers, files and buildings secure.
To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.
Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data.
Sterling and Law uses SSL (Secure Sockets Layer) encryption to protect all network traffic between your PC and our systems. All information travelling to and from our website is safe against interception by third parties who might otherwise use that information without your consent.
SSL also protects you by confirming that you are looking at Sterling and Law’s website and not a fraudulent site designed to trick you into disclosing your personal information.
Cookies are small text files which ask permission to be placed on your computer by websites you visit. Your web browser may allow you to erase the cookies, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions for guidance. However, in some instances, unless the cookies are accepted, parts of our application may not function, fully or at all.
If you do allow cookies to be used, when you view our website or applications, we will store some cookie files, which will enable us to measure the use of the pages and features on our application and allow you to use some of its functions. The cookie is used to store the IP address of your machine and will not contain any data personal to you. We do not make any attempt to find out, by means of the cookies, the identities of those visiting our website or applications. For further information please visit www.allaboutcookies.org.
We will make changes to this statement from time to time, particularly when we change how we use your information, and change our technology and products.
Sterling and Law Group plc is the Controller and Processor of Data for the purposes of the GDPR.
If you have any concerns as to how your data is processed you can contact:
The Data Protection Officer
Sterling and Law Group plc
1 Harley Street
Tel: 020 7291 4567